Let’s be clear - this isn’t a review of review of Americans - as both nationalities (US and UK) were more than represented within the United staff that we encountered. We had lots of mixed feelings; Ground Crew (Heathrow - London) Wasn’t impressed. Lots of people standing around and not doing a lot. Scott - I’d have a look at this. Pretty sure none of the staff would recognise you - as they didn’t seem to give a crap. I did self scan and screwed it up as I was firing the scan

Yes, in short - it’s shite. Somewhere over Scotland on the way to the US, on a 9-hour United flight, I made what should have been a simple decision: “I’ll buy the Wifi”. It should have been simple task. But it did’t work like it should. It should be as simple as making a cup of tea or turning on a tv - but it’s not. It also does that thing with the lead in prices. So what I thought was $7.99 for the flight, became $7.99 for just one hour, and the price for the duration of the