Updated - If Only I had 1 NOK for each time these questions are asked....
- RetiredCormac
- Aug 23
- 4 min read
....I could probably book another trip on Havila today.
There are two types of people in this facebook page;
those that have just joined seeking information to enable booking on Havila, or wanting to check arrangements for an upcoming journey
Those that have travelled before, and have an affinity for Havila that is difficult to shake
We've all spent time as the former - so repeats of the same questions from the recently joined should be expected, and the later group should be happy to provide and share their experience and informed knowledge.
TL;DR
This blog takes the most basic of questions relating to booking and travelling with Havila and provides a definitive answer together with its source.
The format is Question, answer together with source.
I'll continue to update the blog to include questions and answers as and when I spot anything missing.
So here goes....
Questions & Answers
Is there a hairdryer in my cabin/suite?
Yes.
Source - I confirmed direct with Havila
Am I allowed to bring alcohol on to the ship for consumption onboard?
No - Passengers are not permitted to consume alcohol purchased outside of the vessel onboard.
Source - Website (T&Cs)
Do I need to dress up for dinner?
No - You are travelling in nature; the dress code is casual, and you do not need to dress up for dinner.
Source - Website
Can I wash my clothes?
Yes, you can wash your clothes in the laundry facilities at deck 4 and 5. There are three washing machines that automatically dispense soap, three dryers, and ironing equipment.
Source - Website
What type are power outlets?
European, the voltage is 220V. If you need an adapter, you can buy it on board.
Source - Website
Do I have a TV in my room?
Yes
Source - Website
Is there WIFI?
Yes - all over the ship and in the cabins and suites
Source - Personal experience
Are there tea and coffee facilities in my cabin/suite?
There are water kettles available in the sea view cabins. They are not provided in the interior cabins. But, you can inquire at the reception for assistance.
There are coffee machines in the suites. In addition suite guests have the Havly Cafe package included - which includes all coffee beverages available from the Havly Cafe.
Source - Havila Helpdesk
Is tea and coffee free?
Coffee and tea are complimentary during breakfast.
There is black coffee and hot water available outside the shop, with milk and sugar available for free.
Suite guests have the Havly Cafe package included - which includes all coffee beverages available from the Havly Cafe.
Source - Havila Helpdesk
Is there a dressing gown and slippers in my cabin/suite?
These are available to those guests in Junior suites and Lighhouse suites.
Source - Website
Which is better - Port or Starboard?
Difficult to answer as that is down to personal preference
Source - Personal experience
Are there USB ports in the cabin/suite?
Yes - USB A
Source - Personal experience
Are their bathroom toiletries in the cabins/suites?
Yes, and whilst good quality, you may want to bring your own
Source - Personal experience
Do I get a lanyard?
Suite guests get a free lanyard, other guests can purchase one
Source - Facebook
Can I get more Towels?
Yes - just ask at reception
Source - Personal experience
Are there towels for the Jacuzzi and sauna?
Yes - just ask at reception
Source - Personal experience
Tips?
Not expected
Source - Website
How do I contact Havila?
Call Customer Service
International: +47 7000 7071
UK: +44 3455 280 026
US: +1 833 210 9067*
Canada: +1 647 3675922
Denmark: +45 7080 1154
Sweden: +46 (0)840 000 718
Germany: 0800-72 43 122*
Norway: +47 7000 7070
Source - Website
When do I get a cabin number?
BKB journeys with your booking confirmation, other travellers on checkin.
Source - Facebook
What does BKB stand for?
Bergen to Kirkenes to Bergen, also known as the Round Voyage - 11 nights, 12 days.
Source - Website
Is priority checkin available for suite guests?
Yes - well signed at boarding
Source - Facebook
What's the weather going to be like?
Impossible to predict
Source - Personal experience
Which Cabin should I get?
Its up to you - I've written up the accommodations available in these blog posts;
Source - Personal experience
How does the Jacuzzi work?
I've written a blog post here;
Source - Personal experience
How does the sauna work?
I've written a blog post here;
Source - Personal experience
Tell me more about the Gym & Fitness Rooms
Here's the blog post for those;
Source - Personal experience
How does Breakfast, Lunch and Dinner work?
I've written a blog post for this here;
Source - Personal experience
How can I best communicate my dietary needs?
If you contact customer support before you sail they will take details of all dietary requirements. This is then communicated to the ship. The information is loaded on your card which you receive on checking in and carry with you. The crew serving you at meals all have access to this information too.
Source - Facebook
Updates - 23 August....
Can you get any medication for seasickness aboard the ship?
Havila sell both oral and bracelet-style seasickness remedies on the onboard shop.
Source - Facebook
Can I get a certificate for passing over the Artic Circle ?
Yes - you can purchase a certificate or postcard to commemorate your crossing into the Arctic Circle in the onboard shop.
Source - Facebook
Many stops look like they are only 10-15 minutes duration ?
These stops are for the drop off / pick up of passengers or cargo - going back to the days where the only reliabel connectivity was the daily ship. The stops are not designed for port visits.
Source - Facebook
Paying over the internet can sometimes fail ?
There have been many reports of this - best advice has been to call the helpdesk. Where it will be quickly sorted out.
Source - Facebook
Are there USB ports in the TVs ?
There are USB-A (old style USB ports) on the TVs and in the cabins
Source - Facebook
Can pick specific cabin numbers, rather than be allocated ?
A cost of £200 has been reported on facebook
Source - Facebook
How are schedule changes reported?
Either via an announcement, on the big screens and also on this web page https://www.havilavoyages.com/sailing-schedule
For everything else Havila click here -
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